Got Questions?
From purity to protocols, research in confidence with tydes.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.
What shipping methods do you use?
We offer standard and express shipping options. Delivery times vary based on your location and selected method.
Do you provide international shipping?
No. We Only Ship Domestically within South Africa.
Do you offer returns?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Contact our support team to initiate a return.
What if I receive a damaged item?
We take great care in packing our products to ensure they arrive in excellent condition. However, if you receive a damaged item, please contact us immediately at info@neurovia.co.za for assistance.
Do you share personal data with 3rd parties?
No, we do not share your personal data with third parties. We respect your privacy.
